You can return any full price or sale item/s within 30 days of receipt if the item/s is unused with the original tags still attached and original packaging see full terms below*

If an item is faulty, you may be entitled to a replacement or refund after assessment by our customer care team.
Please contact us here 

We've partnered with Refundid so you can get your refund instantly, before you've even sent back your order! Select Refundid below as your return option to get started.

 

RETURNS

• All returns must be sent to our online warehouse
• When returning items to our online warehouse, you are responsible for the cost of the return
• Your return must be accompanied by your online order confirmation email
• We recommend using a tracked method of postage to ensure your return arrives to us safely
• We are only responsible once the product/s reaches our premises
• We only take returns from insightclothing.com. If you have purchased Insight from one of our stockists, please follow our stockists' returns process
• To get in touch with our team, please contact us here  

 

HOW TO RETURN (AU)

To return your order using our standard method, please send your parcel to the address below using your preferred postage service:

 

Insight Online Returns
PO Box 2433
Sunshine West Vic 8438 

 

INTERNATIONAL RETURNS 

• All returns must be sent to our online warehouse in Australia
• When returning items to our online warehouse, you are responsible for the cost of the return
• Your return must be accompanied by your online order confirmation email
• We recommend using a tracked method of postage to ensure your return arrives to us safely
• We are only responsible once the product/s reaches our premises.
• We only take returns from insightclothing.com. If you have purchased Insight from one of our stockists, please follow our stockists' returns process
• If you need help contact us here  

To return your order, please send your parcel to the address below using your preferred postage service:
Insight Online Returns
PO Box 2433
Sunshine West Victoria 8438 Australia

 

EXCHANGE VIA WAREHOUSE

• When returning items via the post for a size exchange, we will facilitate this where the stock is available. Please note that exchange requests are not held
• We suggest placing a new order for the new item to avoid missing out and requesting a refund/store credit for the returned item
• If we have sold out of the item you have requested we will contact you via email to inform you that we have refunded your order and you will be credited the way you placed your original order (PayPal, credit card, AfterPay,or gift card/e-voucher)
• We don't currently offer exchanges for international orders 
• If you need help contact us here 

 

RETURNS PROCESS

Refunds will be processed:

• Within 24-48 hours of receipt where possible
• Refunds will be made via the payment method of the original purchase:
• Credit card refunds will be visible within 1-5 business days depending on your financial institution
• PayPal refunds will be visible in your PayPal balance immediately
• Afterpay refunds will be visible in your account within 3-5 business days depending on your financial institution. If you've got a few other items on your order, the cost of the canceled item will be deducted from future payment installments
• (Comming soon) Klarna refunds will be visible in your account within 3-5 business days depending on your financial institution. If you've got a few other items on your order, the cost of the canceled item will be deducted from future payment installments
• If you need help contact us here 

 

*FULL RETURNS & EXCHANGE POLICY

Returns and exchanges will only be accepted when:

• Items are in their original condition;
• Items are in their original packaging and returned in a protective postal bag (shoe boxes must also be returned in their original condition);
• Tags remain attached to garments (hygiene stickers on swimwear must remain in the same place as sold or shipped and all swimwear sold as a set must be returned as a set);
• Your return must be accompanied by your online order confirmation email
• Please Note - We do not accept returns on underwear, pierced jewellery or face masks unless faulty this is for hygiene reasons 

As a consumer, there are certain guarantees that are made when goods are sold to you, one of which is that goods are of acceptable quality. A product is considered faulty or not of acceptable quality if it:

• Is not safe, lasting or without faults (taking into account what would reasonably be expected for the type of product and its cost);
• Does not do all the things you would reasonably expect it to or is not fit for purpose
• Does not match the description made by us, on packaging and labels, or via promotions or advertising.

If an item is not of acceptable quality you may be entitled to a repair, replacement or refund. For details on acceptable quality and faulty goods, please contact us here.
If you believe there is a fault with an item you have received, please let us know as soon as you become aware of the fault by contacting our customer care team. You must be able to:

• Provide us with your order details or some other form of proof of purchase of the faulty item (where multiple items were purchased in the transaction that includes the faulty item and a credit card/bank statement does not clearly itemise the faulty product, this may not provide sufficient proof of purchase)
• Return the product to our online warehouse. If the item/s is faulty, you may be entitled to a replacement or refund after assessment by our customer care team
• If you need help contact us here 

If you are an international customer please contact the customer care team prior to returning the product to us.

• Contact us here for your international returns

Photographs alone will not be accepted as proof of fault. It is a requirement that the physical product be in our possession prior to the acceptance of your return request. Please note, where an item is deemed faulty, we will happily refund the cost of returning the item to us. Please ensure you keep your postage receipt so that we can facilitate this refund for you.
Where a product requires assessment by the supplier of the goods, this process can take 2-6 weeks. While we will do everything we can to ensure a resolution is reached as quickly as possible, we cannot provide an exact time frame within which the supplier will assess the product.

 

PAYPAL HAS YOUR RETURN SHIPPING COSTS COVERED*
HOW TO MAKE A REFUND REQUEST VIA PAYPAL

To submit a refund request you must submit a claim within 14 days of returning the items and attach the below documentation:

• A completed online claim form submitted via https://www.paypal.com/au/webapps/mpp/returns;
• The confirmation email for your PayPal transaction or a screenshot of your PayPal account showing that the entire price was paid using your PayPal account and identifying the PayPal transaction ID;
• A copy of your return shipment receipt that shows the amount you paid and the seller's return address; and
• If the return costs were deducted from the refund of your item, a copy of the refund email from the seller or PayPal indicating the amount refunded to you.

Documents must be clearly legible and emailed to paypalaureturns@telusinternational.com.

 

HOW YOUR PAYPAL REFUND WILL APPEAR

Your refund will be paid directly into your PayPal account. Once your refund request is accepted, PayPal will send you:

• Confirmation of receipt of your refund request within one business day;
• Notice of approval or rejection of your refund request within five business days from the receipt of your complete request; and
• Your refund within 10 business days from the notice of approval of your refund request.

For more information on the PayPal returns service, please see their General Conditions of Use here.